Shipping policy

SHIPPING
Cicogna Firme delivers shipments to Italy and throughout the world exclusively through the following express courier services:


Shipments are free THROUGHOUT ITALY for orders over €150, otherwise a fee of €10 will be applied. For Europe: €35. For the rest of the world: €80.

All goods shipped by La Cicogna Firme are carefully packaged.

Together with the goods shipped, La Cicogna Firme will include the invoice/receipt in the package indicating in detail the prices and discounts applied, even in the event of sales.

ORDER FULFILLMENT
All orders duly filled and paid for will be processed within two working days.

Shipments depart from La Cicogna Firme, (Italy), only on working days, from Monday to Friday, from 9.00 to 17.30.

Orders placed on Saturday and Sunday will be handled the following Tuesday.

TRACK YOUR SHIPMENT ONLINE
La Cicogna Firme offers its customers a shipping service that can be tracked at any time, thanks to the service made available by our courier.

The Customer will receive an email confirming the shipment of the goods with the tracking number provided by the courier which will allow him to check the progress of the same at any time.

SHIPPING WORLDWIDE
Shipments can be of the DDU (Delivery Duty Unpaid) type, depending on the shipping address.

DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, not subject to the payment of VAT/TVA on the purchase price.

DELIVERY TIMES
Delivery times are affected by the destination areas of the products. ITALY (DDP): delivery is approximately expected within two days of shipment. European EU countries (DDP): delivery is approximately expected within three working days of shipment. European countries outside the EU (DDU): delivery is approximately expected within three working days of shipment. Rest of the World: delivery is approximately expected up to 5-7 days from shipment with Express Service.

DELIVERY CONDITIONS
Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document.

If the package is tampered with or not intact, the Customer can sign the delivery document with reservation or refuse the delivery.

Any anomalies must be promptly reported to La Cicogna Firme by sending an e-mail to our customer service.

If the Customer refuses to deliver the goods, any shipping costs necessary for returning the package to La Cicogna Firme will be deducted from the refund due to the Customer.

If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to La Cicogna Firme at the Customer's expense. In this case, La Cicogna Firme will be responsible for deducting this amount from any refund due to the Customer.